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In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
Join us for this complimentary webinar, where healthcare leaders will learn to maximize human potential, focus on well-being, and leverage the Culture CARES model to transform business outcomes.
Hear inspiring stories from Nicole Malachowski, Dennis W. Pullin, Rick Guidotti, and Samantha Harris. All keynotes will be live-streamed for virtual participants.
The Beryl Institute is excited to introduce a redesigned version of the Certified Patient Experience Professional (CPXP) Prep Course built on feedback from our community. Register before May 1, 2024 for a limited-time introductory price.
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. This training includes communication, empathy, critical thinking, problem-solving, leadership, and organizational abilities, as well as the capacity for interpersonal connection, change management, and evaluation and feedback collection.
ELEVATE PX is a gathering bringing together the voices of the global community committed to transforming the human experience in healthcare. Join us in Denver from April 3-5! In-person participants will have the opportunity to attend an exclusive community event. Enjoy networking, dining, music, dancing, fun and games at Mile High Station.
Next in our Spotlight Series: Becky Reisinger serves as our VP of Learning and Professional Development. When she's not at her desk job at the Institute, she finds joy in all creatures furry, scaly, or feathery, a passion she hopes will someday lead to opening an animal rescue farm.
Whitfield Regional Hospital's Patient Experience Department faces challenges typical of small rural hospitals. Despite these obstacles, the department, led by Ashley Coplin, developed an innovative Patient Experience Toolkit tailored to the hospital's needs, providing comprehensive training materials and resources for both clinical and non-clinical staff.
